Our Values

Inspiring and Enabling Our Residents to Live a Meaningful Life

At Oaklands House, we are committed to creating a warm, uplifting environment where every Resident is supported to live with dignity, purpose, and joy. Our approach is built on three guiding principles:

Independence and Choice
We inspire confidence and encourage autonomy, supporting our Residents to make meaningful choices that enhance their daily lives.

Continuous Improvement
We are dedicated to excellence through ongoing staff development and strong leadership, ensuring the highest standard of care for every Resident.

Personalised Attention
We take the time to understand each Resident’s unique needs, preferences, and aspirations—providing truly individualised care that nurtures well-being.

Our Aims

We are dedicated to delivering personalised, high-quality care and creating a supportive, enriching environment where every Resident can thrive. We focus on:

• Promoting independence and preserving dignity
  We respect each individual’s choices and encourage autonomy at every stage.

• Working in partnership with Residents and their families
  We believe that collaboration builds trust and leads to better, more responsive care.

• Providing holistic support
  We care for the whole person—addressing physical, emotional, and social well-being to enhance quality of life.

Our Team

Our dedicated staff includes Registered Nurses, Care Assistants, Activity Coordinators, and other skilled professionals. Each member is carefully selected for their reliability, compassion, and professionalism.

Staff training is a top priority, covering essential topics such as:

• Health and Safety

• Personal Care

• Dementia Care

• First Aid

Our Care Assistants are required to achieve at least a QCF Level 2 qualification in Care, ensuring excellence in everything we do.

Respecting Privacy, Dignity, and Rights

We are committed to maintaining the privacy and dignity of all Residents:

• Residents can choose to enjoy meals in their rooms or shared spaces.

• Private access to phones and correspondence is respected.

• Religious services and clergy visits are fully supported.

Special accommodations are made for those who wish to smoke or enjoy a small drink, ensuring comfort without compromising care.

Your Safety is Our Priority

Fire safety is integral to life at Alexandra Lodge. We follow strict protocols, including:

• Weekly fire alarm checks

• Annual fire drills and equipment inspections

• Comprehensive fire prevention training for all staff

Our facilities are designed to meet the highest safety standards, ensuring a secure environment for Residents.

🌟 What Makes Our Home Special

At the heart of our care approach is a commitment to being person-centred and led. We believe each resident's voice should shape their experience—from daily routines to long-term wellbeing. Our team listens deeply and acts responsively, ensuring care plans reflect not only clinical needs, but individual preferences, values, and life stories.

🎉 We Celebrate Every Birthday

Birthdays are cherished milestones in our home. Each one is a special occasion to honour the life, memories, and joy of our residents. With thoughtful touches, personalised gifts, and shared laughter, we make sure no birthday passes quietly. Families are warmly invited to join in the celebration, bringing even more love and connection into the day.

🚪 Families Always Welcome

Our open-door policy means families are always welcome—and always heard. We see relatives as partners in care, not visitors. Whether it’s joining an activity, sharing a cup of tea, or simply spending quiet moments together, we encourage family presence and input as part of our nurturing environment.